Frequently asked questions

An introduction

What is Wigoo box?

Wigoo box is an easy-to-use and affordable way to stay connected to the Internet all along your trip in France and Europe1.

Very ingenious, Wigoo box fits in your pocket and you can connect it up to 10 devices every where2 in France and Europe with high speed connection

How does it works?

Your Wigoo box acts as a portable WiFi hotspot. Just connect your smartphone or tablet to it and keep it with in your bag or pocket to benefit from a high speed Internet connection wherever you go.


What’s in the Wigoo box package ?

The box includes one Wigoo box and a charger.

Why do I need to rent a Wigoo box?

The smartest way to stay connected and avoid roaming charges

No more risk of getting lost

Share your trip experience with friends, enrich it with access to digital city guides

What devices can I connect to my Wigoo box?

You can connect your WIgoo box with all devices which have wi-fi features: smartphones, tablets, laptop and more. And you can connect up to 10 devices.

How to use ?

How do I use my Wigoo box ?

Getting connected on the move is easy as 1, 2, 3 !

1- Push the power button on the Wigoo box

2- Look for available WiFi networks on your device and select the one whose name is written on the back of your Wigoo box

3- Enter your password (also at the back of the Wigoo box) to enjoy your connection

At the end of your day, don’t forget to recharge your Wigoo box using the provided charger.

How much data will I have?

You have illimited data per day for regular use: very speed until 500 Mo and less speed after.

What can I do with 500 Mo per day?

500Mo représente :
– 15mn de vidéo HD sur Youtube.
– 10 heures de musique.
– 40 heures de skype (audio)
– 100 photos venant d’un appareil numérique quelconque.
– quelques milliers de pages web (si elles n’ont pas trop d’images)

How long does the battery last?

In standby mode your Wigoo box battery will last up to 24h. But the battery lasts 6 hours when being used.

At the end of your day, we recommend you to recharge your Wigoo box using the provided charger.

Need some help?

My Wigoo box won’t turn on, what can I do?

Your Wigoo box’s battery has probably run off. Use the provided charger to bring it back to life!

My Wigoo box is on, but I cannot connect to the Internet?

You might be in one of the few locations where wireless reception is bad – most likely indoors or underground. In this case, moving a little will bring your connection back.

If this does not solve the issue, try restarting your Wigoo box by pressing the power button for 10 seconds.

I lost my Wigoo box, what do I do?

Please contact your hotel’s Reception for guidance or contact us at contact@wigoo.fr or call us at +33750235587

Any other issue? In need of further assistance?

Contact us at contact@wigoo.fr or call us at +33750235587

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